Before contacting support
- Confirm that the App is installed on the affected repository.
- Open the ProofLock Check details and copy its title and summary.
- Validate
.github/prooflock.ymlagainst the policy schema. - Check the service status.
Contact
Email info@haya.company. Include the repository, pull request URL, approximate time, and the ProofLock Check message. Do not send private keys, installation tokens, webhook secrets, or other credentials.
ProofLock is currently a free service without a guaranteed response time or service-level agreement.
Security reports
For suspected vulnerabilities, use the same email address and clearly mark the message as a security report. We ask that you avoid public disclosure until the issue can be investigated.